Say for example you have a customer problem and multiple people in your company are chatting, emailing and sharing information about it until its resolved. Slack and other competitors have similar functions.īut the biggest benefit to me about all these collaboration applications is their searching capabilities. It’s not only mobile but channels can be opened up to outsiders such as customers, vendors and partners to also share information. You can save data directly to Microsoft’s online storage service OneDrive or access SharePoint projects. Like Slack and others, you can create channels for group chatting, file sharing and video calling and conferencing. It brings together under one roof email, files (including documents and spreadsheets) and a group calendar. Like a CRM, Microsoft Teams is essentially a connector. Teams is included with Microsoft Office 365 and Microsoft is making a big push to roll it out not only to its hundreds of millions of Office users worldwide but to consumers too. But in that short period of time, the application has grown into a mature platform that rivals its older rival Slack. But isn’t that also what a good customer relationship management system does? In fact, if you own and implement a collaboration tool like these do you even need a CRM system at all? They’re collaboration tools for workgroups.

But today, these applications – and competitors like G Suite and Box – are becoming required technology for many firms, large and small. Just a few years ago, products like Microsoft Teams and Slack barely existed. (This post originally appeared on Forbes)

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